Loungewear Republic takes our customers privacy very seriously. The information below complies with the Privacy Act 1988 and GDPR do perform ethical practice for our customers. All the information that you provide during your customer experience with Loungewear Republic is strictly confidential.
Loungewear Republic will not give any of your information to any third parties outside of payment and delivery requirements. Access to you information is strictly limited to management for processing of payments and deliveries.
Further questions about the privacy policy can be requested by emailing us through to info@loungewearrepublic.com.au
By browsing and purchasing through the site, you agree that you are over the age of 16, otherwise you have parental consent.
During your customer experience if you are asked certain personally identifiable information this is used as a means to contact and identify you if necessary and for improving and providing our services. Listed below are how ways your information may be collected for the purposes explained previously.
· Browsing Loungewear Republic website
· Completing orders, creating an account, contacting us through our contact section or via email, applications for products or services.
· Contact through social media platforms, marketing promotions, competitions, special events or surveys.
· Contact with any of our team members
· Any assessments undergone when you are applying to be a Loungewear Republic Ambassador for the purpose to see if you meet the criteria necessary.
The following information is what is collected for the above purposes.
· Name
· Delivery/billing address
· Email address
· Telephone number
· Mobile number
· Date of Birth
· Gender
· Browser IP address
· Your payment information (see Security below)
· Your Loungewear Republic order history
· Your contact and communication history
Any information we collect are used for the following purposes:
· Delivery details and contract requirements
· To keep you informed of delivery updates and if any issues are raised with customer support
· To disclose any product information that is relevant to you or your purchases
· Applications for Loungewear Republic Ambassadors
· To provide any disclosures about our news, events, promos, competitions via our newsletters
· Business analysis, reporting and market research. Log Data collected includes IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
· Refining products and services
· To make sure compliance and regulations are met
· Preventing fraud
If any of your information is needed for purposes outside of the reasons above, we will contact you for consent.
If you don’t want to receive any news, events, competitions, promotions via email but have subscribed to Loungewear Republic there is a “Unsubscribe” link at the bottom of the email. If there is any technical issues with unsubscribing you can email info@loungewearrepublic.com.au
These are files that are collected when you browse our site. Arrangements can be made to your settings to your computer so that you do to not receive any cookies. However, this may cause some issues when visualising some parts of the site.
We will provide our best to protect all your personal information. We do not store any of your card details on any backlogs, it is permanently deleted after your purchase is finalised.
No system is 100% secure, if you do have incidents that occur during your shopping experience where you feel someone has used your information please contact us immediately via email, info@loungewearrepublic.com.au. We suggest if a transaction has been made to call your bank and put a hold (and order a replacement) on your card till the investigation of the matter is facilitated.
If there is any credit card fraud flagged, we reserve the right to investigate the matters further as it is in our legal obligation and any information received will be reported to Fraud Preventation and Banking Authorities.
Loungewear Republic will only keep your information for as long as reasonably necessary (as long as you are a customer, or until such time that you request for your personal information to be removed or deleted via unsubscribing or sending an email to contact@loungewearrepublic.com.au with this requested )
Loungewear Republic allows you to email promotions to a friends email: you warrant that that the person to whom the email is addressed has consented to the email being sent; and indemnify Loungewear Republic, its servants and agents against all actions, claims and demands (including the cost of defending or setting any actions, claims and demands) arising out of or in respect of sending any email or any contravention of the SPAM Act 2003.
If for any reason, you believe your privacy has been breached, please contact info@loungewearrepublic.com.au and we will investigate.